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General Terms of Agreement

1. Definite Reservation

The custo­mer accepts the­se Gene­ral Terms of Agree­ment and par­ti­cu­lar­ly the Can­cel­la­ti­on Con­di­ti­ons with the defi­ni­te boo­king. The legal obli­ga­ti­on occurs with the writ­ten con­fir­ma­ti­on oft he hotel (by let­ter, fax or e-mail). Plea­se check this writ­ten con­fir­ma­ti­on and imme­dia­te­ly report pos­si­ble mista­kes or cor­rec­tions.


2. Scope of application

The­se GTCs app­ly to the pro­vi­si­on of apart­ments as well as to all other rela­ted ser­vices and deli­ve­ries of Hotel Schönegg to guests and custo­mers.
All offers of Hotel Schönegg are based on the fol­lo­wing GTCs. They form an inte­gral part of every con­tract. Should the pre­sent GTCs con­tra­dict any con­trac­tu­al con­di­ti­ons of a custo­mer, the pre­sent GTCs shall take pre­ce­dence.


3. Conclusion of contract

The con­tract bet­ween Hotel Schönegg and the custo­mer is con­clu­ded with the accep­tan­ce of an offer. The announ­ce­ment of a pri­ce in any form shall be deemed to be an offer. The confirmation(s), the GTCs as well as any docu­ments and invi­ta­ti­ons to ten­der with a descrip­ti­on of ser­vices and the fee to be paid by the custo­mer shall con­sti­tu­te the con­tract. A reser­va­ti­on can be made ver­bal­ly, in wri­ting or in elec­tro­nic form. The rooms are ready for the custo­mer from 15:00 on the day of arri­val. On the day of depar­tu­re, the custo­mer must release the room by 12:00.


4. Arrival

Plea­se note that Wen­gen is only acces­si­ble by train. You can book a car park in Lau­ter­brun­nen direct on this web­site


5. Cancellation conditions

// – Sum­mer sea­son:
Can­cel­la­ti­ons of boo­kings up to 14 days befo­re the date of arri­val are free of char­ge. Up to 7 days befo­re 50% of the total amount and ever­y­thing after that you will be char­ged the full cost.
// – Win­ter sea­son:
Can­cel­la­ti­ons up to 14 days befo­re the arri­val date are free of char­ge. Up to 7 days befo­re 50% of the total amount and ever­y­thing after that you will be char­ged the full cost.
// – No show:
If you do not show up, despi­te reser­va­ti­on, we will char­ge you for the ent­i­re 100% of the total cost of the stay.


6. Payment terms

The hotel can ask for a depo­sit payment to secu­re a defi­ni­te boo­king as high as 50 % of the total amount of the boo­king. If the hotel does not ask for a depo­sit, a valid credit card is requi­red to gua­ran­tee the boo­king. The depo­sit credit card can be char­ged to pay for the stay or for can­cel­la­ti­on fees whe­re app­li­ca­ble. The credit card infor­ma­ti­on will be kept in con­fi­dence. Accep­ted means of payment are: cash in Swiss Franc, Maes­tro, Post­card, Visa, Mas­ter­card, Ame­ri­can Express, Uni­on Pay.


7. Liability

The custo­mer is lia­ble to Hotel Schönegg for all damages and los­ses or other damages cau­sed by him­s­elf, his employees, his agents or event par­ti­ci­pants or other third par­ties. Hotel Schönegg decli­nes all lia­bi­li­ty for theft and dama­ge to objects brought in by the custo­mer from event par­ti­ci­pants or third par­ties. The insuran­ce of exhi­bits as well as other items brought in by the custo­mer, event par­ti­ci­pants or third par­ties is the respon­si­bi­li­ty of the custo­mer. Hotel Schönegg may demand pro­of of suf­fi­ci­ent insuran­ce from the custo­mer at any time. The custo­mer is obli­ged to main­tain peace and order. He under­ta­kes to ful­ly indem­ni­fy Hotel Schönegg against all civil and public law claims brought against Hotel Schönegg by aut­ho­ri­ties or third par­ties (inclu­ding event par­ti­ci­pants, guests or employees and con­trac­tu­al part­ners of the custo­mer) on the basis of his event or to pay for all cor­re­spon­ding claims. Hotel Schönegg shall only be lia­ble in case of inten­tio­nal or gross­ly negli­gent con­trac­tu­al or non-con­trac­tu­al dama­ge Hotel Schönegg | Auf der Burg 1401c | CH-3823 Wen­gen | Pho­ne: +41 33 855 34 22 | E-Mail: and only for direct dama­ge. Any fur­t­her lia­bi­li­ty, espe­ci­al­ly in case of slight or medi­um negli­gence or for indi­rect damages, such as in par­ti­cu­lar loss of pro­fit, is exclu­ded. In addi­ti­on, the hou­se rules app­ly.


8. Data protection

Hotel Schönegg AG, Auf der Burg 1401c, 3823 Wen­gen mana­ges Hotel Schönegg and is the ope­ra­tor of the web­site It is the­re­fo­re respon­si­ble for the collec­tion, pro­ces­sing and use of your per­so­nal data and for ensu­ring that data pro­ces­sing com­plies with app­li­ca­ble data pro­tec­tion legis­la­ti­on. Your trust is important to us, which is why we take the issue of data pro­tec­tion serious­ly and ensu­re appro­pria­te secu­ri­ty. It goes without say­ing that we com­ply with the legal pro­vi­si­ons of the Federal Data Pro­tec­tion Act (FADP), the Ordi­nan­ce to the Federal Data Pro­tec­tion Act (FADP), the Tele­com­mu­ni­ca­ti­ons Act (TCA) and any other app­li­ca­ble data pro­tec­tion pro­vi­si­ons of Swiss or EU law, in par­ti­cu­lar the Gene­ral Data Pro­tec­tion Regu­la­ti­on (GDPR). So that you know what per­so­nal data we collect from you and for what pur­po­ses we use it, plea­se take note of the infor­ma­ti­on below. The address of our data pro­tec­tion rep­re­sen­ta­ti­ve in the EU is: Tobi­asz Kel­ler,


9. Opening a customer account

To make boo­kings on our web­site, you can order as a guest or open a custo­mer account. When regis­te­ring for a custo­mer account, we com­pul­so­ri­ly collect the fol­lo­wing data:

  • Tit­le
  • First name
  • Last name
  • Pos­tal address
  • E-mail address
  • Tele­pho­ne num­ber
  • First and last name of arri­ving guests
  • Credit card data
  • Pass­word

The collec­tion of this and other data vol­un­ta­ri­ly pro­vi­ded by you (e.g. com­pa­ny name) is for the pur­po­se of pro­vi­ding you with pass­word-pro­tec­ted direct access to your basic data stored with us. In it, you can view your pre­vious and cur­rent boo­kings or mana­ge or chan­ge your per­so­nal data. The legal basis of the pro­ces­sing of the data for this pur­po­se lies in the con­sent given by you accord­ing to Art. 6 para. 1 lit. a DSGVO.


10. Retraction of the booking

The Schönegg Wen­gen AG reser­ves the right to retract in spe­cial occa­si­ons from the boo­king without any finan­ci­al con­se­quen­ces for the hotel or the cli­ent:

  • Unin­h­a­bi­ta­bi­li­ty of the hotel due to force majeu­re
  • Clo­sure or chan­ge of ope­ning hours for eco­no­mic or legal rea­sons
  • Delay for a request depo­sit or secu­ri­ty depo­sit defi­ned in point 4


11. Cancellation insurance

It is recom­men­ded to con­clu­de a tra­vel can­cel­la­ti­on insuran­ce for the total amount of the boo­king. The­se insuran­ces cover the incur­red can­cel­la­ti­on costs in most of the cases ( e.g in case of sick­ness or acci­dent).


12. Cookies

Coo­kies help in many aspects to make your visit to our web­site easier, more plea­sant and more mea­ning­ful. Coo­kies are infor­ma­ti­on files that your web brow­ser auto­ma­ti­cal­ly stores on your computer’s hard dri­ve when you visit our web­site. For examp­le, we use coo­kies to tem­pora­ri­ly store your selec­ted ser­vices and ent­ries when you fill out a form on the web­site so that you do not have to repeat the ent­ry when you call up ano­t­her sub-page. Coo­kies may also be used to iden­ti­fy you as a regis­te­red user after you have regis­te­red on the web­site, without you having to log in again when you call up ano­t­her sub-page. Most Inter­net brow­sers accept coo­kies auto­ma­ti­cal­ly. Howe­ver, you can con­fi­gu­re your brow­ser so that no coo­kies are stored on your com­pu­ter or a messa­ge always appears when you recei­ve a new coo­kie. On the fol­lo­wing pages you will find explana­ti­ons of how to con­fi­gu­re the pro­ces­sing of coo­kies in the most popu­lar brow­sers:

  • Mozil­la Fire­fox
  • Micro­soft Inter­net Explo­rer
  • Micro­soft Inter­net Explo­rer App
  • Goog­le Chro­me
  • Goog­le Chro­me App
  • Apple Safa­ri
  • Apple Safa­ri App

Dis­ab­ling coo­kies may pre­vent you from using all fea­tures of our web­site.


13. Place of jurisdiction

Place of juris­dic­tion is sole­ly Lau­ter­brun­nen. Swiss law app­lies.


Wengen, 2021