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General Terms of Agreement

1. Definite Reservation

The custo­mer accepts the­se Gene­ral Terms of Agree­ment and par­ti­cu­lar­ly the Can­cel­la­ti­on Con­di­ti­ons with the defi­ni­te boo­king. The legal obli­ga­ti­on occurs with the writ­ten con­fir­ma­ti­on oft he hotel (by let­ter, fax or e-mail). Plea­se check this writ­ten con­fir­ma­ti­on and imme­dia­te­ly report pos­si­ble mista­kes or cor­rec­tions.


2. Scope of application

The­se GTCs app­ly to the pro­vi­si­on of apart­ments as well as to all other rela­ted ser­vices and deli­ve­ries of Hotel Schönegg to guests and custo­mers.
All offers of Hotel Schönegg are based on the fol­lo­wing GTCs. They form an inte­gral part of every con­tract. Should the pre­sent GTCs con­tra­dict any con­trac­tu­al con­di­ti­ons of a custo­mer, the pre­sent GTCs shall take pre­ce­dence.


3. Conclusion of contract

The con­tract bet­ween Hotel Schönegg and the custo­mer is con­clu­ded with the accep­tan­ce of an offer. The announ­ce­ment of a pri­ce in any form shall be deemed to be an offer. The confirmation(s), the GTCs as well as any docu­ments and invi­ta­ti­ons to ten­der with a descrip­ti­on of ser­vices and the fee to be paid by the custo­mer shall con­sti­tu­te the con­tract. A reser­va­ti­on can be made ver­bal­ly, in wri­ting or in elec­tro­nic form. The rooms are ready for the custo­mer from 15:00 on the day of arri­val. On the day of depar­tu­re, the custo­mer must release the room by 12:00.


4. Arrival

Plea­se note that Wen­gen is only acces­si­ble by train. You can book a car park in Lau­ter­brun­nen direct on this web­site


5. Cancellation conditions

// – Sum­mer sea­son:
Can­cel­la­ti­ons of boo­kings up to 14 days befo­re the date of arri­val are free of char­ge. Up to 7 days befo­re 50% of the total amount and ever­y­thing after that you will be char­ged the full cost.
// – Win­ter sea­son:
Can­cel­la­ti­ons up to 14 days befo­re the arri­val date are free of char­ge. Up to 7 days befo­re 50% of the total amount and ever­y­thing after that you will be char­ged the full cost.
// – No show:
If you do not show up, despi­te reser­va­ti­on, we will char­ge you for the ent­i­re 100% of the total cost of the stay.


6. Payment terms

The hotel can ask for a depo­sit payment to secu­re a defi­ni­te boo­king as high as 50 % of the total amount of the boo­king. If the hotel does not ask for a depo­sit, a valid credit card is requi­red to gua­ran­tee the boo­king. The depo­sit credit card can be char­ged to pay for the stay or for can­cel­la­ti­on fees whe­re app­li­ca­ble. The credit card infor­ma­ti­on will be kept in con­fi­dence. Accep­ted means of payment are: cash in Swiss Franc, Maes­tro, Post­card, Visa, Mas­ter­card, Ame­ri­can Express, Uni­on Pay.


7. Liability

The custo­mer is lia­ble to Hotel Schönegg for all damages and los­ses or other damages cau­sed by him­s­elf, his employees, his agents or event par­ti­ci­pants or other third par­ties. Hotel Schönegg decli­nes all lia­bi­li­ty for theft and dama­ge to objects brought in by the custo­mer from event par­ti­ci­pants or third par­ties. The insuran­ce of exhi­bits as well as other items brought in by the custo­mer, event par­ti­ci­pants or third par­ties is the respon­si­bi­li­ty of the custo­mer. Hotel Schönegg may demand pro­of of suf­fi­ci­ent insuran­ce from the custo­mer at any time. The custo­mer is obli­ged to main­tain peace and order. He under­ta­kes to ful­ly indem­ni­fy Hotel Schönegg against all civil and public law claims brought against Hotel Schönegg by aut­ho­ri­ties or third par­ties (inclu­ding event par­ti­ci­pants, guests or employees and con­trac­tu­al part­ners of the custo­mer) on the basis of his event or to pay for all cor­re­spon­ding claims. Hotel Schönegg shall only be lia­ble in case of inten­tio­nal or gross­ly negli­gent con­trac­tu­al or non-con­trac­tu­al dama­ge Hotel Schönegg | Auf der Burg 1401c | CH-3823 Wen­gen | Pho­ne: +41 33 855 34 22 | E-Mail: and only for direct dama­ge. Any fur­t­her lia­bi­li­ty, espe­ci­al­ly in case of slight or medi­um negli­gence or for indi­rect damages, such as in par­ti­cu­lar loss of pro­fit, is exclu­ded. In addi­ti­on, the hou­se rules app­ly.


8. Data protection

Hotel Schönegg AG, Auf der Burg 1401c, 3823 Wen­gen mana­ges Hotel Schönegg and is the ope­ra­tor of the web­site It is the­re­fo­re respon­si­ble for the collec­tion, pro­ces­sing and use of your per­so­nal data and for ensu­ring that data pro­ces­sing com­plies with app­li­ca­ble data pro­tec­tion legis­la­ti­on. Your trust is important to us, which is why we take the issue of data pro­tec­tion serious­ly and ensu­re appro­pria­te secu­ri­ty. It goes without say­ing that we com­ply with the legal pro­vi­si­ons of the Federal Data Pro­tec­tion Act (FADP), the Ordi­nan­ce to the Federal Data Pro­tec­tion Act (FADP), the Tele­com­mu­ni­ca­ti­ons Act (TCA) and any other app­li­ca­ble data pro­tec­tion pro­vi­si­ons of Swiss or EU law, in par­ti­cu­lar the Gene­ral Data Pro­tec­tion Regu­la­ti­on (GDPR). So that you know what per­so­nal data we collect from you and for what pur­po­ses we use it, plea­se take note of the infor­ma­ti­on below. The address of our data pro­tec­tion rep­re­sen­ta­ti­ve in the EU is: Tobi­asz Kel­ler,


9. Opening a customer account

To make boo­kings on our web­site, you can order as a guest or open a custo­mer account. When regis­te­ring for a custo­mer account, we com­pul­so­ri­ly collect the fol­lo­wing data:

  • Tit­le
  • First name
  • Last name
  • Pos­tal address
  • E-mail address
  • Tele­pho­ne num­ber
  • First and last name of arri­ving guests
  • Credit card data
  • Pass­word

The collec­tion of this and other data vol­un­ta­ri­ly pro­vi­ded by you (e.g. com­pa­ny name) is for the pur­po­se of pro­vi­ding you with pass­word-pro­tec­ted direct access to your basic data stored with us. In it, you can view your pre­vious and cur­rent boo­kings or mana­ge or chan­ge your per­so­nal data. The legal basis of the pro­ces­sing of the data for this pur­po­se lies in the con­sent given by you accord­ing to Art. 6 para. 1 lit. a DSGVO.


10. Retraction of the booking

The Schönegg Wen­gen AG reser­ves the right to retract in spe­cial occa­si­ons from the boo­king without any finan­ci­al con­se­quen­ces for the hotel or the cli­ent:

  • Unin­h­a­bi­ta­bi­li­ty of the hotel due to force majeu­re
  • Clo­sure or chan­ge of ope­ning hours for eco­no­mic or legal rea­sons
  • Delay for a request depo­sit or secu­ri­ty depo­sit defi­ned in point 4


11. Cancellation insurance

It is recom­men­ded to con­clu­de a tra­vel can­cel­la­ti­on insuran­ce for the total amount of the boo­king. The­se insuran­ces cover the incur­red can­cel­la­ti­on costs in most of the cases ( e.g in case of sick­ness or acci­dent).


12. Cookies

Coo­kies help in many aspects to make your visit to our web­site easier, more plea­sant and more mea­ning­ful. Coo­kies are infor­ma­ti­on files that your web brow­ser auto­ma­ti­cal­ly stores on your computer’s hard dri­ve when you visit our web­site. For examp­le, we use coo­kies to tem­pora­ri­ly store your selec­ted ser­vices and ent­ries when you fill out a form on the web­site so that you do not have to repeat the ent­ry when you call up ano­t­her sub-page. Coo­kies may also be used to iden­ti­fy you as a regis­te­red user after you have regis­te­red on the web­site, without you having to log in again when you call up ano­t­her sub-page. Most Inter­net brow­sers accept coo­kies auto­ma­ti­cal­ly. Howe­ver, you can con­fi­gu­re your brow­ser so that no coo­kies are stored on your com­pu­ter or a messa­ge always appears when you recei­ve a new coo­kie. On the fol­lo­wing pages you will find explana­ti­ons of how to con­fi­gu­re the pro­ces­sing of coo­kies in the most popu­lar brow­sers:

  • Mozil­la Fire­fox
  • Micro­soft Inter­net Explo­rer
  • Micro­soft Inter­net Explo­rer App
  • Goog­le Chro­me
  • Goog­le Chro­me App
  • Apple Safa­ri
  • Apple Safa­ri App

Dis­ab­ling coo­kies may pre­vent you from using all fea­tures of our web­site.


13. Place of jurisdiction

Place of juris­dic­tion is sole­ly Lau­ter­brun­nen. Swiss law app­lies.


Wengen, 2021

Liebe Gäste

Wir befinden uns in der Zwischensaison und haben ab dem 20. Dezember wieder geöffnet. Wir freuen uns, Sie in der Wintersaison bei uns begrüssen zu dürfen.
Gerne beantworten wir Ihre Anfragen sobald wie möglich per E-Mail.

Vielen Dank für Ihr Verständnis.

Ihr Hotel Schönegg Team